Refund Policy

1. Our Guarantee to You

At SpartaMax, we stand behind the quality and effectiveness of our products with an industry-leading 365-day money-back guarantee. We believe you deserve ample time to experience the full benefits of our natural male enhancement supplement, which is why we offer a full year—not just 30 or 60 days like most competitors.

This guarantee reflects our confidence in SpartaMax and our commitment to your satisfaction. We want you to feel completely secure in your decision to invest in your health and vitality.

2. Eligibility for Refunds

Our refund policy is designed to be straightforward and customer-friendly. Here's what you need to know about eligibility:

Important Notes on Eligibility:

• Direct Purchases Only: The guarantee applies only to products purchased directly from web-spartamax.com. Products purchased from unauthorized third-party retailers are not covered
• One Refund Per Customer: Each customer is entitled to one refund per household to prevent abuse of our generous policy
• Valid Purchase Required: You must provide proof of purchase (order number or email confirmation)
• Original Payment Method: Refunds are issued to the original payment method used at purchase

3. How to Request a Refund

We've made the refund process as simple and hassle-free as possible. Follow these easy steps:

4. What Gets Refunded

Refund Breakdown:

• Product Cost: ✅ 100% refunded
• Promotional Discounts: ✅ Applied discount is honored (you receive the discounted price back)
• Bonus Digital Products: ✅ You keep access to any free bonus eBooks
• Shipping Fees: ❌ Non-refundable (original shipping charges are not reimbursed)
• Return Shipping: ❌ Customer is responsible for return shipping costs (if return is required)
• Processing Fees: ❌ Small payment processing fees may be deducted by payment processors

Example Refund Calculations:

5. Refund Processing Timeline

We understand that when you request a refund, you want it processed quickly. Here's our typical timeline:

Total Expected Time: 8-14 Business Days from the date we receive your refund request to when you see the credit in your account.

Factors That May Affect Processing Time:

• Weekends and holidays (we process refunds Monday-Friday only)
• Your bank's processing speed for incoming credits
• International credit cards may take longer (up to 10 additional days)
• Payment method used (credit cards are typically faster than debit cards)

6. Damaged or Defective Products

While we maintain strict quality control standards, if you receive a damaged or defective product, we will make it right immediately.

If Your Product Arrives Damaged or Defective:

1. Contact Us Immediately: Email [email protected] within 7 days of receiving your order
2. Provide Documentation: Include photos of the damaged product and packaging
3. Choose Your Resolution:
   • Free replacement shipped at no cost to you
   • Full refund including original shipping costs
4. No Return Required: We typically don't require you to return damaged products

7. Cancelled Orders

If you need to cancel your order, please act quickly as we process and ship orders within 1-2 business days.

Before Your Order Ships:

• Contact us at [email protected] as soon as possible
• Include your order number and request cancellation
• If we can stop the shipment, you'll receive a full refund (including shipping) within 5-7 business days
• No cancellation fees or penalties

After Your Order Has Shipped:

• You can refuse delivery when the package arrives
• Or accept delivery and follow our standard 365-day refund process
• If you refuse delivery, the package will return to us, and we'll process your refund once received

8. Non-Refundable Items and Situations

While our refund policy is very generous, there are a few exceptions:

What We Cannot Refund:

• Shipping and Handling Fees: Original shipping charges (if any) are non-refundable unless the product was defective or damaged
• Return Shipping Costs: If return is required, customer pays return shipping unless product was defective
• Unauthorized Purchases: Products purchased from third-party sellers, Amazon, eBay, or other unauthorized retailers
• Beyond 365 Days: Refund requests submitted more than one year after purchase date
• Multiple Refunds: More than one refund per household (to prevent policy abuse)
• Fraudulent Orders: Orders determined to be fraudulent or abusive will not be refunded

Situations That May Void the Guarantee:

• Attempting to exploit the refund policy through repeated purchases and returns
• Providing false information or documentation
• Harassing or abusive behavior toward our support team
• Chargebacks filed without first contacting us for a refund

We reserve the right to refuse refunds in cases of suspected fraud or abuse of our policy. However, genuine customers have nothing to worry about—we honor all legitimate refund requests.

9. International Orders

Currently, SpartaMax ships only to addresses within the 50 United States. We do not accept international orders at this time.

If international shipping becomes available in the future, the same 365-day guarantee will apply, with the following considerations:

• Refunds issued in US Dollars (USD) only
• Customer responsible for any international return shipping costs
• Additional processing time may apply for international refunds
• Currency conversion fees are non-refundable

10. Subscription and Auto-Ship Orders

Note: SpartaMax does not currently offer subscription or auto-ship programs. All orders are one-time purchases with no recurring charges.

You will never be automatically charged for additional bottles unless you place a new order on our website. There are no hidden subscriptions, automatic renewals, or surprise charges.

11. Chargebacks and Disputes

We value our relationship with every customer and want to resolve any issues directly. Before filing a chargeback or dispute with your credit card company, please contact us first.

Why Contact Us First:

• We can often resolve issues faster than the chargeback process
• Chargebacks incur fees that ultimately affect product pricing for all customers
• Chargebacks may result in permanent account suspension
• We have a 365-day guarantee—there's no need for a chargeback!

If a Chargeback Is Filed:

• We will respond to the chargeback with documentation of your purchase and our refund policy
• If the chargeback is ruled in your favor, no further action is needed
• If the chargeback is ruled in our favor, you may be responsible for the chargeback fees
• Multiple chargebacks or fraudulent disputes may result in account termination and legal action

12. Privacy and Data Protection

When you request a refund, we handle your information in accordance with our Privacy Policy. We:

• Protect your personal and payment information with 256-bit SSL encryption
• Only use your information to process the refund
• Do not share your information with third parties except as necessary to process refunds
• Retain refund records for accounting and tax purposes as required by law
• Will never sell or misuse your personal information

13. Contact Information

We're here to help with any questions about our refund policy or to assist with a refund request.

What to Include in Your Email:

• Your full name
• Order number or email address used for purchase
• Reason for refund (optional but appreciated)
• Preferred contact method

Our dedicated customer support team is committed to providing friendly, professional service and ensuring your complete satisfaction.

14. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Your Rights Are Protected: If you purchased SpartaMax before a policy change, the policy in effect at the time of your purchase will govern your refund rights for that order.

We encourage you to review this Refund Policy periodically. Continued use of our website and purchase of our products constitutes acceptance of any changes.

15. Our Commitment to You

At SpartaMax, your satisfaction and trust are our top priorities. Our 365-day money-back guarantee is one of the most generous in the industry because we genuinely believe in the quality and effectiveness of our product.

We're here to support you on your journey to renewed vitality, energy, and confidence. If you have any questions about our refund policy or need assistance with anything else, please don't hesitate to reach out.